Ninette Guinn
About Ninette Guinn
Ninette Guinn is an IT Helpdesk Specialist with extensive experience in training and support roles. She has worked at American Electric Power and Cardinal Health, contributing to the implementation of new ideas in knowledge management.
Work at American Electric Power
Ninette Guinn has been employed at American Electric Power as an IT Helpdesk Specialist since 2017. In this role, she assists in training new contractors and employees, as well as providing support to end users. Her responsibilities include offering feedback on Windows 10 laptops and new devices, contributing to the overall efficiency of IT operations within the organization.
Work at Cardinal Health
Ninette Guinn has served as a Helpdesk Analyst at Cardinal Health since 2016. Her role involves providing technical support and assistance to users, ensuring that IT systems function effectively. With over eight years of experience in this position, she plays a key role in maintaining the technology infrastructure at the Dublin, Ohio location.
Previous Experience at Ohio Attorney General's Office
Before her current roles, Ninette Guinn worked as a Cisco IT/Network Technician at the Ohio Attorney General's Office for a brief period in 2014. During her three-month tenure in Columbus, Ohio, she gained valuable experience in IT networking and support, further enhancing her technical skills.
Education and Expertise
Ninette Guinn earned an Associate's degree in Network and System Administration from DeVry University, where she studied from 2011 to 2013. Additionally, she holds an Associate's degree in Paralegal studies from Bradford School, which she completed in 1993. Her educational background provides her with a solid foundation in both IT and legal support.
Achievements in Knowledge Base Implementation
In her current role, Ninette Guinn has been instrumental in implementing new ideas and changes in the Knowledge Base reference tools used by multiple departments and groups. Her contributions have enhanced the accessibility and usability of these resources, benefiting various teams within the organization.