Roger O'dell
About Roger O'dell
Roger O'dell serves as the Manager of Customer Operations at American Electric Power, where he has worked since 2009. He manages a team of 200 call center representatives and oversees various back office processes.
Work at American Electric Power
Roger O'dell has been employed at American Electric Power since 2009, serving as the Manager of Customer Operations. In this role, he oversees a team of 200 call center representatives, ensuring effective customer service and operational efficiency. His responsibilities extend beyond call center management to include oversight of various back office work processes, contributing to the overall performance of the customer operations department.
Education and Expertise
Roger O'dell studied at Ohio University, where he pursued a Bachelor's degree in Business Administration and Management. His academic journey spanned from 1983 to 1991, providing him with a solid foundation in business principles and management practices. This educational background supports his current managerial role and enhances his expertise in customer operations.
Background
Roger O'dell has built a career in customer operations management, with a significant tenure at American Electric Power. His role in Hurricane, WV, highlights his commitment to the energy sector and customer service excellence. His extensive experience in managing large teams and overseeing operational processes is a key aspect of his professional background.
Team Management Experience
In his capacity as Manager of Customer Operations, Roger O'dell manages a substantial team of 200 call center representatives. This role requires strong leadership skills and the ability to coordinate various operational functions. His management experience is crucial for maintaining high standards of customer service and ensuring the efficiency of call center operations.