Shawn Hill
About Shawn Hill
Shawn Hill is an Infrastructure Engineer at American Electric Power, where he has worked since 2021. He has a background in IT systems administration and support, with extensive experience in managing Citrix VDI environments and providing technical support for various Microsoft Office products.
Work at American Electric Power
Shawn Hill has held multiple positions at American Electric Power (AEP) since 2012. He began as an IT Support Technician from 2012 to 2014, then continued in the same role from 2014 to 2017. In 2017, he transitioned to the role of IT Systems Administrator, where he worked until 2021. Since 2021, he has been serving as an Infrastructure Engineer. Throughout his tenure at AEP, he has gained extensive experience in supporting various IT environments and has been involved in managing a software portfolio of over 1000 applications.
Education and Expertise
Shawn Hill studied Computer Technology/Computer Systems Technology at Marion-Franklin High School from 2001 to 2005. He furthered his education at the North East Career Center, achieving a qualification in Computer Programming from 2004 to 2005. His expertise includes supporting Citrix VDI environments and Microsoft Office products, particularly Microsoft Teams. He also provides Tier 2 and Tier 3 support for workstation issues and is experienced in troubleshooting VPN connections.
Background
Shawn Hill has a background in IT support and infrastructure engineering, with a career spanning over a decade in various roles at American Electric Power. His journey in the IT field began with his education in computer technology and programming, which laid the foundation for his technical skills. His work experience encompasses roles that required significant technical knowledge and problem-solving abilities, contributing to his current position as an Infrastructure Engineer.
Technical Responsibilities
In his current role as an Infrastructure Engineer at American Electric Power, Shawn Hill administers and maintains PowerBroker for Windows and Privilege Management for Windows environments. His focus is on Privileged Access Management, ensuring secure access to critical systems. He is responsible for supporting and troubleshooting complex IT issues, demonstrating his capability in managing both individual and systemic workstation challenges.