Stacy Carlson
About Stacy Carlson
Stacy Carlson is a Product Owner and Functional Systems Architect Senior at American Electric Power, where she has worked since 2017. She has extensive experience in business and process improvement, having previously held roles at American Electric Power and other organizations, and holds a Bachelor's degree in Communication and Spanish and an MBA in Financial Leadership.
Work at American Electric Power
Stacy Carlson has been employed at American Electric Power (AEP) since 2017, serving as a Product Owner - Functional Systems Architect Senior. In this role, she has developed and managed the roadmap for teams focused on enterprise mobility and augmented and virtual reality solutions. Prior to her current position, she worked as a Business and Process Improvement Analyst at AEP from 2004 to 2013, where she concentrated on improving customer experience and reducing call volume through digital strategies for AEP's operating company websites and mobile applications.
Education and Expertise
Stacy Carlson holds a Bachelor’s degree in Communication (Public Relations) and Spanish from Slippery Rock University of Pennsylvania, which she completed from 1988 to 1992. She furthered her education by obtaining an MBA in Financial Leadership from Franklin University, studying from 2004 to 2006. Her educational background supports her expertise in product ownership and functional systems architecture, particularly within the energy sector.
Background
Before joining American Electric Power, Stacy Carlson worked at Kelley Services, LLC as Marketing and Executive Support from 2002 to 2004. She also served as a Project Leader in the Corporate Marketing Department at GMAC Home Services for eight months in 1999 to 2000. Her diverse work experience has contributed to her skills in business process improvement and customer experience enhancement.
Achievements
During her tenure at American Electric Power, Stacy Carlson has focused on enhancing the payment platform as part of the customer experience digital strategy. She has played a significant role in developing strategies that improve customer interactions and streamline digital processes. Her work has contributed to the overall efficiency and effectiveness of AEP's digital services.