Stephen Patton MBA
About Stephen Patton MBA
Stephen Patton is a Customer Journey Lead at American Electric Power with an MBA from Ohio University. He specializes in e-Sourcing and has extensive experience in customer journey management and inventory replenishment strategies.
Current Role at American Electric Power
Stephen Patton serves as the Customer Journey Lead at American Electric Power. He has held this position since 2018, contributing to the company's efforts in enhancing customer experience. His role focuses on understanding and improving the interactions customers have with the organization, ensuring that their needs are met effectively.
Education and Expertise
Stephen Patton studied at Ohio University, where he earned a Master of Business Administration (M.B.A.) with a focus on Finance from 1988 to 1989. He also holds a Bachelor of Business Administration (B.B.A.) in Marketing and English, completed between 1982 and 1987. His educational background supports his expertise in customer journey management and e-Sourcing.
Professional Background
Stephen Patton has a diverse professional background. He worked as a Category Manager at Ohio University for seven months in 2014 and served as a Consultant at Accenture from 1997 to 2001. His experience also includes roles as a Buyer at Manpower Professional from 2004 to 2006 and at IBM from 2006 to 2013. Additionally, he worked as a Business Analyst at Fusion Alliance from 2016 to 2018 and at Ohio University from 2014 to 2016.
Skills and Specializations
Stephen Patton specializes in e-Sourcing, utilizing electronic tools for sourcing and procurement activities. He possesses skills in agile development, which aids in managing projects flexibly. His expertise extends to customer journey management and replenishment strategy, focusing on inventory management to ensure product availability. He also has a strong background in retail and wholesale distribution.
Previous Experience
Before his current role, Stephen Patton held various positions that contributed to his professional development. He worked as a Screening Manager at the Department of Homeland Security from 2002 to 2004. His cumulative experience across different organizations has equipped him with a comprehensive understanding of customer needs and operational efficiency.