Steve Shepherd
About Steve Shepherd
Steve Shepherd serves as the IT Central Depot Manager at American Electric Power, where he leads personalization and setup activities for workstation systems and manages a team of technicians. He oversees operations at the IT Central Depot Center, which supports over 500 locations across 11 states.
Work at American Electric Power
Steve Shepherd serves as the IT Central Depot Manager at American Electric Power, a position he has held since 2009. In this role, he leads the personalization and setup activities for new and redeployed workstation systems. He oversees the IT Central Depot Center, which supports over 500 locations across 11 states. His responsibilities include managing a team of technicians who are skilled in advanced diagnosis of workstation issues and implementing remote take-over software tools for diagnosing workstation equipment.
Education and Expertise
While specific educational background details are not provided, Steve Shepherd's expertise lies in IT management and technical support. His role as IT Central Depot Manager requires a strong understanding of workstation systems and remote diagnostic tools. He leads a team of technicians, indicating a depth of knowledge in advanced diagnosis and troubleshooting of IT equipment.
Background
Steve Shepherd has been with American Electric Power for 15 years, contributing to the company's IT operations. His experience in managing the IT Central Depot Center highlights his capability in overseeing complex IT support functions across a wide geographic area. He operates from the company's headquarters at 1 Riverside Plaza.
Achievements
Steve Shepherd has successfully implemented remote take-over software tools for diagnosing workstation equipment, enhancing the efficiency of IT support services. His leadership in managing a skilled team of technicians has contributed to the effective resolution of workstation issues, supporting the operational needs of over 500 locations.