Susan Kidd
About Susan Kidd
Susan Kidd serves as a Customer Operations Coordinator Associate at American Electric Power, a position she has held since 2021. She has extensive experience in customer service, having worked for the company for 20 years in various roles.
Work at American Electric Power
Susan Kidd has been employed at American Electric Power since 2004. She currently holds the position of Customer Operations Coordinator Associate, a role she has occupied since 2021. Prior to this, she served as a Senior Customer Service Associate for 17 years, where she contributed to customer service operations and support.
Education and Expertise
Susan Kidd is pursuing a degree in Business Administration and Management at Central Ohio Technical College, a program she has been engaged in since 2010. Additionally, she is studying Customer Service Leadership at Ohio University, a program she began in 2021. Her educational background supports her expertise in customer operations and management.
Background
Susan Kidd has a long-standing career in customer service, particularly within the utility sector. Her tenure at American Electric Power spans nearly two decades, during which she has developed extensive knowledge and skills in customer operations. Her educational pursuits further enhance her professional background.
Career Progression
Susan Kidd's career at American Electric Power reflects a steady progression in customer service roles. Starting as a Senior Customer Service Associate, she advanced to the position of Customer Operations Coordinator Associate in 2021. This advancement demonstrates her commitment to professional growth and development within the company.