Tabreille Harris
About Tabreille Harris
Tabreille Harris is a Functional Systems Analyst at American Electric Power, with a background in social media management and customer service. With over two decades of experience in the electric utilities sector, he excels in translating business needs into technical requirements and optimizing performance metrics.
Work at American Electric Power
Tabreille Harris currently serves as a Functional Systems Analyst at American Electric Power, a position held since 2021. In this role, Harris specializes in translating business needs into technical requirements, facilitating communication between business and technical teams. Prior to this, Harris worked as a Social Media Specialist at the same company from 2018 to 2021. During that time, Harris managed customer care requests through social media and digital channels, contributing to the company's customer service objectives.
Education and Expertise
Tabreille Harris studied Business/Corporate Communications at Columbus State Community College from 2020 to 2022. This educational background supports Harris's expertise in performance analysis and customer service within the electric utilities sector. With over two decades of experience, Harris has developed skills in handling customer care requests and optimizing processes through technology.
Background
Tabreille Harris has over twenty years of experience in performance analysis, digital and social media care, administrative support, and customer service, primarily within the electric utilities sector. This extensive background has equipped Harris with the ability to build and lead high-performance teams, focusing on achieving corporate objectives and delivering customer service.
Achievements
Throughout the career of Tabreille Harris, there is a proven track record in improving performance metrics and leveraging technology to optimize processes while managing costs. Harris has experience in performing various types of testing, including functional, integration, user acceptance, and end-to-end testing, as well as evaluating test results to ensure quality and efficiency.