Thomas Jones
About Thomas Jones
Thomas Jones is an Infrastructure Engineer Principal at American Electric Power, where he has worked since 2014. He specializes in software management, automation, and collaboration with cybersecurity teams to enhance operational efficiency.
Work at American Electric Power
Thomas Jones has served as an Infrastructure Engineer Principal at American Electric Power since 2014. In this role, he acts as the primary contact for various software titles within the fleet. He collaborates with cybersecurity teams to address and resolve issues, ensuring the integrity and security of the infrastructure. Jones supports the rollout of Microsoft 365, enhancing productivity and collaboration across the organization. He leads the software packaging team and is responsible for the retirement of Internet Explorer and updating Java, contributing to modernization efforts. His work includes developing utilities for application updates and lifecycle management.
Education and Expertise
Thomas Jones possesses extensive expertise in infrastructure engineering and software management. His proficiency includes writing PowerShell scripts to automate tasks, which improves operational efficiency. He has developed tools for automating repair and maintenance on workstations and created utilities for remote repair of advanced issues, showcasing his technical skills. Additionally, he administers Beyond Trust Privilege Management and sets policies for managing web browsers, demonstrating his knowledge in cybersecurity and system administration.
Background
Before joining American Electric Power, Thomas Jones worked at Insight as a Help Desk Analyst Tier II from 2009 to 2012. He then transitioned to Pomeroy, where he focused on Windows Software Compatibility Testing from 2012 to 2014. His background includes significant experience in technical support and software testing, which laid the foundation for his current role in infrastructure engineering. His career trajectory reflects a commitment to enhancing IT operations and supporting organizational goals.
Achievements
Throughout his career, Thomas Jones has developed various tools and utilities that have streamlined processes and improved efficiency at American Electric Power. Notable contributions include the creation of a data migration utility for lifecycle management and a utility designed to restore baseline configurations for dispatchers. He has also authored knowledge-based articles to facilitate communication and training for lower-level teams, enhancing overall team performance and knowledge sharing.