Thomas Wiley
About Thomas Wiley
Thomas Wiley serves as the Customer Operations Lead at American Electric Power, where he has worked since 2017. He holds a Bachelor's degree in Business Administration Management from Marshall University and has a diverse background in customer operations and sales support.
Work at American Electric Power
Thomas Wiley has been employed at American Electric Power since 2017. He currently holds the position of Customer Operations Lead, a role he has occupied since 2019. His work is based in Hurricane, West Virginia. In this capacity, he oversees customer operations, ensuring efficient service delivery and customer satisfaction.
Education and Expertise
Thomas Wiley completed his high school education at Cabell Midland High School, earning a College/University Preparatory and Advanced High School/Secondary Diploma in 1996. He furthered his education at Marshall University, where he studied Business Administration Management and obtained a Bachelor's degree in 2004. His academic background supports his expertise in customer operations and management.
Previous Employment Experience
Before joining American Electric Power, Thomas Wiley worked at The Ray Group, L.L.C. as an Executive Recruiter for four months in 2016. He also held the position of Sales Support Representative at AT&T for one year from 2010 to 2011. Additionally, he served as an Assistant Store Manager at Drug Emporium from 2015 to 2016 and worked as a BTR Operator at Koppers Inc. for two years from 2012 to 2014.
Career Progression
Thomas Wiley's career has seen a progression through various roles in customer service and management. His experience spans multiple industries, including telecommunications, retail, and energy. This diverse background has equipped him with a range of skills applicable to his current role in customer operations.