Tom Mc Pherson
About Tom Mc Pherson
Tom McPherson serves as the Director of Telecom Operations at American Electric Power, bringing extensive experience in customer relationship management and telecommunications. He has a solid background in radio frequency design and satellite communications, with previous roles at Cox Business and WilTel Communications.
Work at American Electric Power
Tom McPherson has served as the Director of Telecom Operations at American Electric Power since 2017. In this role, he oversees telecommunications operations, ensuring effective communication systems are in place to support the company's infrastructure. His responsibilities include managing various telecom projects and coordinating with different departments to enhance service delivery.
Previous Experience in Telecom and Sales
Before joining American Electric Power, Tom McPherson held several positions in the telecommunications and sales sectors. He worked as a Sales Engineering Manager at WilTel Communications from 1998 to 2003, where he managed technical sales and customer support. He then transitioned to Cox Business as a Sales Manager, serving from 2003 to 2015, where he was responsible for driving sales and managing customer relationships. His experience also includes a role as Account Manager at Da/Pro Rubber, Inc. for one year.
Education and Expertise
Tom McPherson holds a Master's degree in Telecommunications Management from Oklahoma State University, which he completed from 1998 to 2000. He also earned a Bachelor's degree in Electrical Engineering Technology from the same institution, studying from 1986 to 1989. His educational background supports his expertise in radio frequency design and satellite communications systems.
Background in Electrical Design Engineering
Earlier in his career, Tom McPherson worked as a Lead Electrical Design Engineer at FlightSafety International from 1990 to 1993. In this position, he was involved in the design and implementation of electrical systems, contributing to various engineering projects. His technical skills in electrical design laid a foundation for his later roles in telecommunications.
Sales Management and Territory Oversight
During his tenure as a Sales Manager at Cox Business, Tom McPherson was responsible for managing a 10-state territory with an annual sales volume of $1.8 million. This role required strong customer relationship management skills, focusing on needs analysis and problem resolution to enhance client satisfaction and drive sales growth.