Trisha Tierney
About Trisha Tierney
Trisha Tierney serves as a Product Owner at American Electric Power, where she has worked since 2018, and has over 33 years of experience in customer operations support. She specializes in project planning, management, and enhancing customer experience through digital channels in the utilities sector.
Work at American Electric Power
Trisha Tierney has been employed at American Electric Power since 1991, accumulating over 33 years of experience within the organization. She currently holds the position of Product Owner, a role she has occupied since 2018. In this capacity, she focuses on project planning and management, contributing to the company's objectives in the utilities sector. Additionally, she has been involved in Customer Operations Support, where she has developed a comprehensive understanding of customer needs and operational efficiency.
Education and Expertise
Trisha Tierney earned a Bachelor's degree in Communication and Media Studies from Ohio University. Her educational background supports her expertise in enhancing customer experience through digital channels. She possesses a strong foundation in digital channel strategy, which is critical in the utilities industry, allowing her to effectively address customer needs and improve service delivery.
Background
Trisha Tierney has dedicated her career to the utilities sector, with a focus on customer operations and project management. Her long tenure at American Electric Power has provided her with extensive knowledge of the industry and its challenges. This background has equipped her with the skills necessary to implement effective strategies that enhance customer interactions and operational processes.
Achievements
Trisha Tierney has a proven track record in project planning and management within the utilities sector. Her contributions have significantly impacted the enhancement of customer experience through digital channels. Her expertise in digital channel strategy has positioned her as a key player in improving customer engagement and satisfaction at American Electric Power.