Chad Epperson
About Chad Epperson
Chad Epperson serves as the Director of TeleSales at American Home Shield, a position he has held since 2016. He previously worked at Cincinnati Bell in various roles, including Managing Director of Contact Centers, and has over 18 years of experience in sales and customer service management.
Work at American Home Shield
Chad Epperson has served as the Director of TeleSales at American Home Shield since 2016. In this role, he is responsible for overseeing tele sales operations and driving revenue growth through effective sales strategies. His leadership focuses on enhancing customer engagement and optimizing sales processes to improve overall performance. Epperson's tenure at American Home Shield has been marked by a commitment to developing innovative solutions that foster customer loyalty.
Previous Experience at Cincinnati Bell
Prior to his current role, Chad Epperson held multiple positions at Cincinnati Bell. He worked as Managing Director of Cincinnati Bell Contact Centers from 2013 to 2016, where he managed operations and strategic initiatives. Epperson also served as Director of Cincinnati Bell Customer Contact Centers from 2010 to 2013 and as Regional Sales Manager from 2007 to 2010. His career at Cincinnati Bell began as a Retail Sales Consultant in 1998, progressing to Retail Store Manager by 2002.
Education and Expertise
Chad Epperson completed his education at Northern Kentucky University, where he studied from 1998 to 2002. He also attended Scott High School from 1991 to 1995. Epperson possesses extensive expertise in program optimization, strategic planning, and analysis. His skills include enhancing customer and employee experiences, which contribute to his effectiveness in leadership roles.
Background
Chad Epperson has a background in sales and customer service, with a career spanning over two decades. His experience includes various roles that emphasize strategic business solutions and customer loyalty. Epperson's work history reflects a steady progression in responsibility and leadership within the telecommunications industry, particularly at Cincinnati Bell and now at American Home Shield.