Crystal Burton
About Crystal Burton
Crystal Burton is a Customer Service Representative at American Home Shield, where she has worked since 2015. She previously served as a Reservationist at The Peabody Hotel and specializes in handling customer escalations and cross-selling strategies.
Work at American Home Shield
Crystal Burton has been employed at American Home Shield as a Customer Service Representative since 2015. In this role, she manages customer escalations for the Pre-Appointment Group and serves as a primary contact for vendors regarding expedited orders for customers facing emergencies. Her responsibilities include ensuring customer satisfaction and addressing urgent needs effectively.
Previous Experience at The Peabody Hotel
Before joining American Home Shield, Crystal Burton worked at The Peabody Hotel as a Reservationist from 2013 to 2014 for one year. During her tenure in the Greater Memphis Area, she gained valuable experience in customer service and reservation management, which contributed to her skills in handling customer inquiries and issues.
Customer Service Expertise
Crystal Burton has developed significant expertise in customer service over her career. At American Home Shield, she has implemented cross-selling strategies aimed at increasing warranty renewals and promoting additional services. Her role involves direct interaction with customers, ensuring their needs are met and enhancing their overall experience.
Education Background
Crystal Burton completed her education at Wooddale High, where she earned her diploma from 1998 to 2002. This foundational education has supported her career in customer service and communication.