Eddie Kautzky
About Eddie Kautzky
Eddie Kautzky serves as the Director of Call Center Operations at American Home Shield, where he has worked since 2019. He has extensive experience in the consumer services industry, with a strong focus on customer service and team building.
Current Role as Director of Call Center Operations
Eddie Kautzky has been serving as the Director of Call Center Operations at American Home Shield since 2019. In this role, he is responsible for overseeing call center operations in the Greater Memphis Area. His leadership focuses on enhancing customer service and optimizing team performance within the call center environment.
Previous Experience at American Home Shield
Eddie Kautzky has held multiple positions at American Home Shield, contributing to the company's operations over several years. He served as Director of Service Operations from 2017 to 2019, Operations Manager from 2016 to 2017, and Field Manager from 2006 to 2016. His tenure at the company has spanned over a decade, during which he has developed a strong understanding of the consumer services industry.
Background in Hospitality Management
Before his extensive career at American Home Shield, Eddie Kautzky worked as the Assistant General Manager at Valley West Inn from 2003 to 2006. This role provided him with foundational experience in hospitality management, contributing to his skills in customer service and team leadership.
Education and Qualifications
Eddie Kautzky studied Business Administration and Management at both Liberty University and Des Moines Area Community College. He earned a Bachelor's degree from Liberty University and an Associate of Science degree from Des Moines Area Community College. His educational background supports his expertise in management and operations.
Leadership Skills and Team Building Expertise
Eddie Kautzky possesses strong leadership skills developed through various managerial roles throughout his career. His expertise in customer service and team building has been instrumental in managing operations effectively, particularly in his current position at American Home Shield.