Enshantria Farmer
About Enshantria Farmer
Enshantria Farmer is a Customer Service Representative with over 13 years of experience at American Home Shield and a background in retail from The Home Depot. She holds a Bachelor of Arts in Business Administration with a focus on Marketing from Clark Atlanta University.
Work at American Home Shield
Enshantria Farmer has been employed at American Home Shield as a Customer Service Representative since 2011. Over the course of her tenure, she has contributed to the company's customer service operations in Memphis, Tennessee. Her role involves direct interaction with customers, addressing inquiries, and resolving issues to enhance customer satisfaction.
Previous Experience at The Home Depot
Before joining American Home Shield, Enshantria Farmer worked at The Home Depot as a Cashier from 2009 to 2011. During her two years in this position in Atlanta, Georgia, she gained valuable experience in customer service and retail operations, which has informed her subsequent career in customer support.
Education and Expertise
Enshantria Farmer studied at Clark Atlanta University, where she earned a Bachelor of Arts degree in Business Administration with a focus on Marketing. Her education spanned from 2008 to 2013, providing her with a solid foundation in business principles and marketing strategies that she applies in her current role.
Training and Development Skills
In her current position, Enshantria Farmer is responsible for training new employees on software usage and system navigation. This aspect of her role highlights her expertise in operational processes and her commitment to enhancing team performance through effective training.
Performance Metrics and Achievements
Enshantria Farmer has demonstrated her ability to improve team performance by increasing team statistics by 5% over a six-month period, from December to May. This achievement reflects her focus on operational efficiency and customer service excellence.