Jennifer Graves
About Jennifer Graves
Jennifer Graves is a Telesales Administrative Professional with over a decade of experience at American Home Shield, where she supports over 150 associates in the Telesales departments. She has held various roles in sales support and management, contributing to operational efficiency and marketing initiatives.
Work at American Home Shield
Jennifer Graves has been employed at American Home Shield since 2013, serving as a Telesales Administrative Professional. In this role, she provides essential administrative services to support over 150 associates in the Telesales departments located in Lagrange and Memphis call centers. Her responsibilities include preparing month-end numbers for accurate reporting and analysis, as well as assisting Workforce Management with real-time scheduling to enhance operational efficiency. Additionally, she publishes marketing and incentive creatives designed to motivate frontline associates.
Previous Experience in Telesales and Sales Support
Before joining American Home Shield, Jennifer Graves held various positions that contributed to her expertise in sales and administrative support. She worked as an Internet Sales Manager at Opelika RV Outlet from 2008 to 2010, where she managed online sales initiatives. Prior to that, she served as a Sales Support Coordinator at AT&T from 2009 to 2011, supporting sales operations in the Auburn, Alabama area. Her experience also includes a role as a Professional Service Training Manager at West Unified Communications Services from 2002 to 2006.
Education and Expertise
Jennifer Graves completed her General Studies at Lanett High School from 1995 to 1999. She furthered her education at Southern Union State Community College, where she studied Web Page, Digital/Multimedia and Information Resources Design from 2000 to 2003. This educational background has equipped her with the skills necessary for her roles in telesales and administrative support, particularly in areas related to digital communication and resource management.
Administrative Responsibilities
In her current position at American Home Shield, Jennifer Graves acts as an administrative liaison for various operational issues, including purchasing, personnel, and facilities. She plays a crucial role in ensuring smooth operations within the company and addresses issues that arise both internally and externally. Her contributions are vital to maintaining effective communication and operational efficiency across the Telesales departments.