Jessica S.
About Jessica S.
Jessica S. is a Product Operations Manager at American Home Shield, where she has worked since 2020. She has held various roles within the company, accumulating over a decade of experience in customer service and operations.
Work at American Home Shield
Jessica S. has held multiple roles at American Home Shield since 2010. She began as a Dispatch Associate and progressed through various positions, including Consumer Sales Representative, Customer Retention Representative, and Customer Service Supervisor. In 2019, she transitioned to the role of eService Social Media Supervisor, where she worked until 2020. Currently, she serves as the Service Operations Manager and has been in this position since 2020. Additionally, she has been the Product Operations Manager since 2022.
Education and Expertise
Jessica S. earned a Bachelor of Business Administration (BBA) degree from Strayer University, specializing in Business Administration and Management. This educational background supports her expertise in operations management and customer service within the home warranty industry.
Background
Jessica S. began her career at American Home Shield in 2010. Over the years, she has gained extensive experience in customer service and operations management. Her roles have varied from direct customer interaction to overseeing service operations, demonstrating her adaptability and growth within the company.
Career Progression
Jessica S.'s career at American Home Shield reflects a steady progression through various operational roles. Starting as a Dispatch Associate, she moved into customer-facing roles and gradually took on supervisory and managerial positions. Her current roles as Service Operations Manager and Product Operations Manager highlight her leadership capabilities and commitment to the company's objectives.