Jonathan Kamp
About Jonathan Kamp
Jonathan Kamp serves as the Business Process Improvement Manager at American Home Shield, a position he has held since 2016. He has over a decade of experience with the company, also working as a Contact Center Supervisor and Contact Center Manager.
Work at American Home Shield
Jonathan Kamp has been employed at American Home Shield since 2012. He has held multiple roles within the organization, including Contact Center Supervisor and Contact Center Manager. In his current position as Business Process Improvement Manager, which he has held since 2016, he focuses on enhancing operational efficiency and effectiveness within the company. His extensive experience at American Home Shield spans over a decade, contributing to various aspects of customer service and process management.
Current Roles and Responsibilities
As a Business Process Improvement Manager at American Home Shield, Jonathan Kamp is responsible for identifying areas for operational improvement and implementing strategies to enhance service delivery. In his role as Contact Center Supervisor, he managed daily operations, ensuring that customer inquiries were handled efficiently. His experience as Contact Center Manager involved overseeing a larger team and ensuring that performance metrics were met consistently.
Background
Jonathan Kamp has a solid background in customer service and process management, developed through his long tenure at American Home Shield. His career progression within the company reflects his commitment to improving customer experiences and operational processes. He has worked in the Greater Memphis Area, contributing to the company's local and regional service strategies.
Experience in Contact Center Management
With nearly a decade of experience in contact center management roles, Jonathan Kamp has developed expertise in managing teams and improving customer service operations. His roles have required him to implement best practices in customer interaction and service delivery, ensuring that the contact center meets the needs of its clients effectively.