Katy Calvert
About Katy Calvert
Katy Calvert is a Senior Service Resolution Supervisor at American Home Shield, where she has worked since 2020. She has a background in counseling psychology and experience in crisis intervention, along with a history of working in nonprofit organizations and consumer services.
Current Role at American Home Shield
Katy Calvert serves as the Senior Service Resolution Supervisor at American Home Shield. In this role, she has been instrumental in managing service issues and ensuring customer satisfaction since 2020. Her responsibilities include overseeing service resolution processes and implementing effective strategies to address customer concerns. Her experience in crisis intervention enhances her ability to navigate complex service challenges.
Previous Experience at Iowa State University
Before joining American Home Shield, Katy Calvert worked at Iowa State University as a Clerk II in the Veterinary Diagnostic Lab from 2014 to 2016. During her two years in this position, she gained valuable experience in administrative support and operational processes within a research environment, contributing to her diverse skill set.
Education and Expertise in Counseling Psychology
Katy Calvert studied Counseling Psychology at Liberty University from 2014 to 2015, where she achieved a certificate in the field. This educational background has equipped her with skills in crisis intervention, which she has effectively applied in her roles within the consumer services industry. Her training supports her capability to manage service-related challenges with a focus on customer well-being.
Background in Nonprofit Organizations
Katy Calvert possesses a strong background in nonprofit organizations, indicating her involvement in various community-focused initiatives. This experience has contributed to her understanding of service-oriented environments and enhanced her ability to engage with diverse populations. Her skills in fundraising further complement her professional profile, showcasing her commitment to service and community support.
Educational Background at Jefferson-Scranton High School
Katy Calvert completed her education at Jefferson-Scranton High School from 1992 to 1995. This foundational education provided her with essential skills and knowledge that have supported her career development in various fields.