Kim Kershaw
About Kim Kershaw
Kim Kershaw is a Sales Operations Analyst at American Home Shield, where he centralizes Telesales Compensation activities and prepares performance reports. He has a background in sales analysis from FedEx and holds an MBA in Human Resources Management.
Work at American Home Shield
Kim Kershaw has been employed at American Home Shield as a Sales Operations Analyst since 2013. In this role, she centralizes the calculation, payment, and reporting of Telesales Compensation, transitioning these activities from three Call Centers to the Finance department. She prepares monthly production reports to assess the performance of Account Executives and applies current compensation plans to commissions for Account Executives and Regional Sales Managers. Additionally, she analyzes unit growth on a month-over-month and year-over-year basis to identify market trends and root causes of market declines. Kershaw also serves as the primary point of contact for payroll submissions and processes in Workday.
Previous Experience at FedEx
Before joining American Home Shield, Kim Kershaw worked at FedEx as a Senior Sales Analyst from 2005 to 2012. During her seven years at FedEx, she gained experience in sales analysis and operations, contributing to the company's sales strategies and performance metrics. This role provided her with a strong foundation in sales operations, which she has since applied in her current position.
Education and Expertise
Kim Kershaw holds a Bachelor of Science (B.S.) degree in Education from the University of Arkansas at Fayetteville, where she studied from 2004 to 2006. She furthered her education by obtaining a Master of Business Administration (M.B.A.) with a focus on Human Resources Management and Services from Walden University, completing her studies from 2007 to 2009. Her educational background equips her with a diverse skill set applicable to her roles in sales operations and analysis.