Kimberly Jordan, Cssgb
About Kimberly Jordan, Cssgb
Kimberly Jordan is a Workforce Management Analyst with over 17 years of experience in data research and operational support. She currently works at Sedgwick and has held various supervisory roles in the Greater Memphis Area and Bartlett, TN.
Work at American Home Shield
Kimberly Jordan has been employed at American Home Shield as a Workforce Management Analyst since 2013. In this role, she focuses on analyzing workforce data and optimizing staffing strategies to enhance operational efficiency. Her extensive experience in data research and reporting supports her contributions to the organization.
Current Role at Sedgwick
Since 2019, Kimberly Jordan has served as the Operational Support Services Supervisor at Sedgwick in the Greater Memphis Area. In this position, she supervises the Operations Support Services staff, monitors workloads, and provides technical direction on work processes. Her leadership is integral to maintaining effective operational support.
Previous Experience at Sedgwick
Prior to her current role, Kimberly worked at Sedgwick as a Specialized Service Claims Supervisor from 2016 to 2019. During this time, she managed claims processes and ensured compliance with service standards. Her experience in this position contributed to her understanding of operational dynamics within the organization.
Educational Background
Kimberly Jordan studied at Capella University, where she earned a Bachelor of Science in Business Administration from 2007 to 2012. Additionally, she completed her General Studies at Fairly High School, achieving an Honors Degree from 1997 to 1999. Her educational background supports her professional expertise in workforce management and operational analysis.
Professional Experience Overview
With over 17 years of professional experience, Kimberly Jordan has developed expertise in data research, ad hoc reporting, and identifying trends in complex data sets. Her career includes roles at ServiceMaster Memphis as a Sales Analyst and at AT&T Communications in various supervisory positions. This diverse experience has equipped her with skills in recruiting, training, and motivating teams.