Malone Derick
About Malone Derick
Malone Derick is a Quality Assurance Specialist at American Home Shield, where he has worked in various roles for 25 years. He possesses strong analytical skills and has a background in organizational management, enhancing his contributions to business process improvements.
Work at American Home Shield
Malone Derick has been employed at American Home Shield since 1999, accumulating 25 years of experience in various roles. He currently serves as a Quality Assurance Specialist, a position he has held since 2020. His responsibilities include analyzing quality monitoring data and providing recommendations for business process improvements. Additionally, he has worked as an Authorizations Agent, Service One Agent, Customer Service Supervisor, and Service One Supervisor. His extensive tenure at the company highlights his commitment to enhancing customer service and operational efficiency.
Current Role at Frontdoor, Inc.
In addition to his work at American Home Shield, Malone Derick has been a Service Support Specialist Resolution Lead at Frontdoor, Inc. since 1999. His role involves resolving customer issues and providing support, which complements his experience in quality assurance. This dual position allows him to leverage his analytical skills and customer service expertise to improve operational processes and enhance customer satisfaction in the Greater Memphis Area.
Education and Expertise
Malone Derick earned a Bachelor of Science degree in Organizational Management from Victory University, where he studied from 2007 to 2012. His educational background supports his professional roles, particularly in quality assurance and management. His strong analytical skills are essential for organizing and summarizing quality monitoring data, which he uses to drive improvements within the organization.
Background and Previous Experience
Before joining American Home Shield, Malone Derick worked at HealthSouth from 1994 to 1996. In this role, he served as a Purchasing Clerk and Rehabilitation Nursing Technician. This early experience provided him with procurement and purchasing skills, which are beneficial in his current quality assurance role by enhancing his understanding of supply chain and vendor management.