Osvaldo Fernandez
About Osvaldo Fernandez
Osvaldo Fernandez serves as a Call Center Supervisor at American Home Shield, a position he has held since 2018. He also works as a Regional Manager at Performance Dynamics LLC, where he has been employed since 2011 in the Greater Memphis Area.
Work at American Home Shield
Osvaldo Fernandez has been employed at American Home Shield since 2018. In his role as Call Center Supervisor, he oversees daily operations within the call center, ensuring that customer service standards are met. His responsibilities include managing staff, training new employees, and implementing procedures to enhance customer satisfaction. His experience in this position contributes to the overall efficiency of the call center.
Current Role at Performance Dynamics LLC
Osvaldo Fernandez serves as the Regional Manager at Performance Dynamics LLC, a position he has held since 2011. In this role, he is responsible for managing operations in the Greater Memphis Area. His duties include overseeing regional performance, developing strategies to improve service delivery, and ensuring that the team meets its operational goals. His long tenure in this role reflects his commitment to the organization.
Education and Expertise
Osvaldo Fernandez studied at Fundacion EPSON, where he gained foundational knowledge relevant to his career. His educational background supports his roles in customer service and management, equipping him with the skills necessary to lead teams effectively in high-pressure environments.
Professional Background
Osvaldo Fernandez has a diverse professional background with significant experience in customer service and management. He has worked in the call center industry for several years, developing expertise in team leadership and operational management. His roles at both American Home Shield and Performance Dynamics LLC highlight his ability to manage and improve service operations.