Steven Lovenguth
About Steven Lovenguth
Steven Lovenguth is a Customer Service Supervisor at American Home Shield, where he has worked since 2016 in Memphis, Tennessee. He has extensive experience in training and operations across various industries, including roles at Target, Petsmart, and Walmart, and holds a background in business administration and management.
Work at American Home Shield
Steven Lovenguth has served as a Customer Service Supervisor at American Home Shield since 2016. In this role, he oversees customer service operations, ensuring efficient communication and resolution of customer inquiries. His tenure at the company spans eight years, during which he has contributed to enhancing customer satisfaction and service quality in Memphis, Tennessee.
Previous Employment Experience
Prior to his current position, Steven held various roles in different organizations. He worked at Target as a Distribution Center Training Group Leader from 1996 to 1999. He also served as the Training and Operations Excellence Manager at Petsmart from 2012 to 2015. His experience includes a role as Distribution Center Receiving Operations Supervisor at Jo-ann Stores from 2011 to 2012 and as a Human Resources Office and Training Manager at Walmart from 1999 to 2011.
Education and Expertise
Steven Lovenguth studied Business Administration and Management at the College of Central Florida from 1986 to 1989. He also attended St. Petersburg College and the University of South Florida, focusing on Marketing and Business Management. His educational background supports his expertise in developing training programs that enhance leadership skills and management development.
Training Development and Specializations
Steven specializes in creating train-the-trainer programs aimed at improving leadership skills among supervisors. He has developed custom training programs for logistics and supply chain supervisors, emphasizing conflict management and motivational techniques. Additionally, he provides training in union avoidance strategies and interview techniques as part of management development initiatives.
Background in Emergency Medical Services
Steven has a background in emergency medical services, having served as a Pre-hospital Medical Specialist in the U.S. Air Force Reserve from 1970 to 1976. His experience in EMS tactical law enforcement and fire service interface informs his comprehensive approach to training development, particularly in high-pressure environments.