Amanda Queen
About Amanda Queen
Amanda Queen serves as the Training Manager for Customer Service at the American Society of Civil Engineers, where she has worked since 1998. She holds certifications in customer experience and has a background in emergency medical technology, trend analysis, and team building within the civil engineering sector.
Work at American Society of Civil Engineers
Amanda Queen has been employed at the American Society of Civil Engineers (ASCE) since 1998. She currently holds the position of Training Manager for the Customer Service division, a role she has occupied since 2018. In her capacity as Manager of Customer Service, Amanda has contributed to the development and implementation of customer service strategies within the organization. Her tenure at ASCE spans over 26 years, during which she has played a significant role in enhancing customer experiences in the civil engineering sector.
Education and Expertise
Amanda Queen has pursued various educational opportunities to enhance her skills. She studied at Learning Tree International, where she completed a program in Critical Thinking and Creative Problem Solving in 2009. Additionally, she is a Certified Customer Experience Professional, recognized by the Customer Service Institute of America (CSIA). Amanda also studied Emergency Medical Technology/Technician (EMT Paramedic) at The George Washington University School of Medicine and Health Sciences. Her educational background is complemented by her expertise in trend analysis and team building within the civil engineering industry.
Background
Amanda Queen has a diverse professional background, including experience in nonprofit organizations where she focused on enhancing customer service strategies. Prior to her long tenure at ASCE, she worked as a representative at N.E.W. Customer Service Companies, Inc. from 1995 to 1997. She also studied General Studies at Northern Virginia Community College from 1989 to 1990. This combination of education and work experience has equipped her with analytical skills and proficiency in tools such as Microsoft Word, which are essential for effective training management.
Achievements
Throughout her career, Amanda Queen has achieved several certifications and educational milestones that underscore her commitment to professional development. She is a Certified Customer Experience Professional, which highlights her dedication to improving customer service standards. Her completion of programs in Critical Thinking and Creative Problem Solving further illustrates her focus on enhancing her analytical capabilities. Amanda's extensive experience in customer service management within the civil engineering industry has positioned her as a knowledgeable resource in her field.