Alicia Conteh
About Alicia Conteh
Alicia Conteh is a NOC Technician at American Tower, where she has worked since 2014. She has a background in computer information science and has held various roles in the technology and customer service sectors.
Work at American Tower
Alicia Conteh has been employed at American Tower as a NOC Technician since 2014. In her role, she has gained experience in managing network operations and handling trouble tickets and inbound calls. She has also served as a Shift Lead, demonstrating leadership capabilities within the team. Alicia aims to advance to a Supervisory position, indicating her commitment to professional growth within the organization.
Education and Expertise
Alicia Conteh studied at Everest University Online, where she earned a Bachelor of Science in Computer Information Science with a Programming Emphasis from 2014 to 2015. Prior to that, she completed an Associate of Science in Computer and Information Sciences and Support Services at Everest University-Brandon from 2011 to 2013. Her educational background has equipped her with the technical skills necessary for her roles in network operations and support.
Background
Alicia Conteh has a diverse professional background. She worked as a Secretary at Prayer Temple Tabernacle in Fayetteville, NC, from 1999 to 2009. She held the position of Assistant Director at Infinity Daycare in Fayetteville, NC, from 2006 to 2008. Additionally, she has experience in the telecommunications industry, having worked at Century Link as a Retention Specialist and Provisioner, and as a Network Support Technician at Kangaroo Express.
Professional Experience
Alicia Conteh has accumulated significant professional experience in various roles. She worked at Everest University Online as a student for two years from 2011 to 2013 and for an additional year from 2014 to 2015. Her experience includes handling trouble tickets and inbound calls, which are essential skills in her current NOC Technician role. This diverse experience has contributed to her knowledge in network operations and customer support.