Brian Sullivan
About Brian Sullivan
Brian Sullivan is a Collection Analyst at American Tower, where he has worked since 2016. He has extensive experience in credit and collections, having previously held positions at Interactive Data and Globalware Solutions, and he actively trains new employees in his current role.
Work at American Tower
Brian Sullivan has been employed at American Tower as a Collection Analyst since 2016. In this role, he manages collections for over 3,500 lease agreements with immediate due terms across the western states. His responsibilities include researching and processing refunds for large overpayments to customers, negotiating installment plans to resolve past due balances, and collaborating with various departments, including sales, credit, legal, and senior management, to address customer non-payment issues. Sullivan also trains new employees and contractors on company procedures and tactics to ensure adherence to standards and metrics.
Previous Experience in Collections
Prior to his position at American Tower, Brian Sullivan worked as a Credit and Collection Manager at Globalware Solutions, Inc. from 2003 to 2008. In this capacity, he oversaw credit and collection processes, contributing to the management of customer accounts and ensuring timely payments. Additionally, he served as a Temporary Collector at Interactive Data from 2014 to 2015, where he gained further experience in collections in Bedford, MA.
Education and Expertise
Brian Sullivan studied Business Administration at Northeastern University, where he achieved a Bachelor of Science (BS) degree. His studies included a focus on Entrepreneurship and New Venture Creation, which he pursued from 1983 to 1987. This educational background provides him with a solid foundation in business principles and practices, enhancing his effectiveness in his current role as a Collection Analyst.
Skills in Collections Management
In his role as a Collection Analyst, Brian Sullivan demonstrates expertise in managing collections processes. He negotiates installment plans with customers to resolve past due balances and avoid defaults. Sullivan works closely with legal and billing departments to address discrepancies in lease terms and billed amounts, ensuring accurate and efficient resolution of issues. His ability to collaborate with various stakeholders is essential to maintaining effective collections operations.