Carlos Peñaloza
About Carlos Peñaloza
Carlos Peñaloza serves as the Head of NOC at American Tower in Bogota, Colombia, bringing extensive experience in telecommunications and network operations. He has held various roles in the industry, including NOC Manager at Media Commerce Partners and Incident Manager at IFX Networks, and possesses a strong educational background in telecommunications and management.
Current Role at American Tower
Carlos Peñaloza serves as the Head of NOC at American Tower, a position he has held since 2021. He operates from Bogotá, D.C., Capital District, Colombia. In this role, he is responsible for overseeing the Network Operations Center, ensuring the efficient management of telecommunications services and infrastructure.
Previous Experience in NOC Management
Before joining American Tower, Carlos Peñaloza worked at C&W Networks, where he held multiple roles including NOC Coordinator from 2011 to 2017 and Professional de Soporte NOC from 2009 to 2011. He also served as NOC Manager at Media Commerce Partners from 2017 to 2020. His experience spans over a decade in network operations and support.
Educational Background and Specializations
Carlos Peñaloza has a strong educational foundation in telecommunications and management. He earned a Master's degree in Gerencia de Ingeniería from Universidad de La Sabana (2021-2023), a specialization in Telecommunications from Universidad Autónoma de Bucaramanga (2007-2008), and a degree in Electronic Engineering from Universidad Tecnológica de Bolívar (1999-2004).
Technical Skills and Expertise
Carlos possesses expertise in energy monitoring for telecommunications towers and has experience with various technologies including MPLS, SDH, and ATM. He is proficient in HP and CISCO networking and security support tools. His skills also encompass managing service centers with an emphasis on customer experience and digital transformation.
Certifications and Professional Development
Carlos Peñaloza has pursued various certifications to enhance his professional skills. He holds a BRMP certification in business relationship management and has completed ITIL V3 Foundations. Additionally, he has participated in courses related to strategic planning and project formulation, further solidifying his expertise in telecommunications and management.