Carmen Roa
About Carmen Roa
Carmen Roa is an Account Project Manager at American Tower, where she has worked since 2017. She has a background in operations and project management, holding a Bachelor's Degree from Southern New Hampshire University and previous experience in customer service and claims consulting.
Current Role at American Tower
Carmen Roa currently holds the position of Account Project Manager at American Tower. She has been in this role since 2017, contributing to the company's operations for over seven years. In her capacity as Account Project Manager, she oversees various projects related to account management and ensures the efficient execution of leasing operations.
Previous Experience at American Tower
Before her current role, Carmen Roa worked at American Tower as an Account Specialist in Leasing Operations for six months in 2017. In this position, she was responsible for supporting leasing activities and managing client accounts, which laid the groundwork for her subsequent promotion to Account Project Manager.
Experience at Electric Insurance Company
Carmen Roa's tenure at Electric Insurance Company included two roles. She began as a Claims Consultant for four months in 2015, where she handled various claims-related tasks. Following this, she served as a CS Document Supervisor from 2015 to 2017 for two years, overseeing documentation processes and ensuring compliance with company standards.
Education and Expertise
Carmen Roa studied at Southern New Hampshire University, where she earned a Bachelor's Degree in Operations and Project Management from 2015 to 2016. Prior to this, she attended Concord Community College, achieving a degree in Industrial Engineering from 2012 to 2014. Her educational background provides her with a solid foundation in project management and engineering principles.
Customer Service Experience
Before her roles in project management, Carmen Roa worked as a Customer Service Associate at People's United Bank from 2014 to 2015. In this position, she developed skills in customer interaction and service delivery, which are essential in her current project management role.