Cynthia Aguayo Royg
About Cynthia Aguayo Royg
Cynthia Aguayo Royg is a Manager Support Services with extensive experience in IT project management and support services across Latin America. She holds a Licenciatura in Analista de Sistemas and a Master's degree in Administración y gestión de empresas, and has worked for notable companies such as Coomecipar and American Tower.
Current Role at American Tower
Cynthia Aguayo Royg serves as the Manager of Support Services at American Tower. She has held this position since 2023, overseeing operations in multiple countries including Argentina, Chile, Colombia, Costa Rica, Paraguay, and Peru. In her current role, she is responsible for managing support services and ensuring effective business process management across the organization.
Previous Experience at American Tower
Before her current role, Cynthia worked at American Tower as the Support Services Coordinator from 2018 to 2023. In this capacity, she managed support services across various Latin American countries, including Argentina, Paraguay, Chile, and Peru. Her experience in this position contributed to her development of skills in managing cross-border operations and enhancing service delivery.
Education and Expertise
Cynthia Aguayo Royg studied at Universidad Columbia del Paraguay, where she earned a Licenciatura in Analista de Sistemas from 1999 to 2006. She furthered her education at Universidad Americana Paraguay, achieving a Master's degree in Administración y gestión de empresas from 2017 to 2019. Additionally, she studied Gestión de proyectos in 2016 and completed a program in Análisis de sistemas informáticos at Fattos sistemas y consultoria in 2017.
Background in IT and Project Management
Cynthia has a solid background in IT and project management. She worked at Coomecipar as Jefatura de Informática SPS from 2008 to 2016, where she developed her expertise in leading IT projects. She also held the position of Coordinador de Desarrollo Ahorro y Crédito at Coomecipar from 2016 to 2018. Earlier in her career, she worked at Grupo INVENTIVA SACI as Encargada de Proyecto / Analista de Sistemas from 2005 to 2008.
Skills in Human Resource and Supplier Management
Cynthia possesses skills in human resource management, client interaction, and supplier management within the technology sector. Her experience managing support services across various countries has equipped her with the ability to effectively engage with clients and suppliers, ensuring that organizational goals are met while maintaining high service standards.