Enobong Inyang Itil
About Enobong Inyang Itil
Enobong Inyang Itil is a Supervisor in Service Level Agreement (SLA) Network Operations at American Tower, where he has implemented strategies that achieved a 30% savings in penalty budgets and improved service quality. He holds an MBA from the University of South Wales and has extensive experience in network operations and customer service.
Work at American Tower
Enobong Inyang Itil has been serving as Supervisor of Service Level Agreement (SLA) Network Operations at American Tower since 2015. In this role, he has implemented strategies that resulted in a 30% savings in penalty budgets for Airtel and other Colo customers by the end of the year. He has also initiated and executed a service improvement plan aimed at enhancing service quality. His responsibilities include managing the efficiency of the Site Maintenance and Power Management System (SMPMS) and ensuring 95% visibility of all ATC passive infrastructure on a monthly basis.
Education and Expertise
Enobong Inyang Itil holds a Master of Business Administration (MBA) from the University of South Wales, where he studied Business Administration and Management from 2019 to 2022. He also earned a Bachelor of Engineering in Mechanical Engineering from the Federal University of Agriculture Makurdi. His educational background provides a solid foundation for his expertise in network operations and service level management.
Background
Before joining American Tower, Enobong Inyang Itil worked at Helios Towers Nigeria in various capacities. He started as a Network Operations Center Engineer from 2009 to 2012, then advanced to Senior Engineer in the Customer Service Operations Center from 2012 to 2015. He briefly served as Deputy Manager of the Customer Service Operations Center in 2015. His experience in these roles contributed to his current position and responsibilities.
Achievements
Enobong Inyang Itil has achieved significant improvements in operational metrics during his career. He successfully reduced the average Mean Time to Repair (MTTR) to less than one hour. He also contributed to power availability metrics, achieving Platinum service tier at 99.85%, Gold at 99.61%, and Silver at 99.31%. Additionally, he consistently achieved a monthly Earnings Before Interest, Tax, Depreciation, and Amortization (EBITDA) run rate of US$10 million.