Gary Fowler
About Gary Fowler
Gary Fowler serves as the Director of NOC Services at American Tower, where he has implemented significant automation and efficiency improvements in network operations. He holds a Master's degree in Business Information Systems from the University of Kansas and has over 15 years of experience in network operations management.
Work at American Tower
Gary Fowler has served as the Director of NOC Services at American Tower since 2014. In this role, he has implemented site safety and critical escalation processes, enhancing executive communication. He has overseen significant improvements in network monitoring, achieving full automation of monitoring and case creation processes. Fowler has also led the business aspect of the OSS replacement project and served as the business lead for the Salesforce Case Management deployment. His efforts have resulted in a 700% increase in network elements under monitoring and a 400% increase in calls processed with minimal staffing increases.
Education and Expertise
Gary Fowler holds a Master of Science in Business Information Systems (MSBIS) from The University of Kansas, where he studied from 1998 to 2000. He also earned a Bachelor of Science in Business Administration (BSBA) from Northeastern University, completing his studies from 1988 to 1994. His educational background supports his extensive expertise in network operations and management, particularly in the telecommunications sector.
Background
Prior to his current role at American Tower, Gary Fowler worked at Sprint as a Senior Manager in Network Translations from 2001 to 2006 and later as a Senior Manager at the National Technical Assistance Center from 2006 to 2008. He also held the position of Senior Director of Network Operations Center at Bandwidth.com from 2008 to 2013. His diverse experience in network operations has contributed to his leadership capabilities in managing complex technical environments.
Achievements
At American Tower, Gary Fowler has successfully insourced over 14,000 network elements and stabilized a startup Network Operations Center (NOC) environment. He has overseen a $25 million lighting budget and integrated support for Managed Networks products into NOC Services. His initiatives in automation have significantly increased operational efficiency, particularly in Call Center functions.