Gregory Howard
About Gregory Howard
Gregory Howard is a NOC Tech 1 at American Tower with extensive experience in technical support and customer service, having worked in various roles at Nortel Networks, Verizon, and HCL Technologies. He has a strong educational background in telecommunications and avionics, complemented by certifications from the United States Air Force.
Work at American Tower
Gregory Howard has been employed at American Tower as a NOC Tech 1 since 2021. In this role, he is responsible for monitoring and maintaining network operations, ensuring optimal performance and reliability. His work involves providing technical support and troubleshooting issues that may arise within the network infrastructure.
Previous Experience at Nortel Networks
Gregory Howard has extensive experience at Nortel Networks, where he held multiple positions over a span of 21 years. He served as an Emergency DMS10 Support Engineer from 1996 to 2000, and as a DMS10 Captive Lab Engineer from 1986 to 1989. Additionally, he worked as a Senior Technical Course Instructor/Developer from 1988 to 1996 and as an Emergency Optical Support Engineer from 2000 to 2007.
Experience at Verizon
Gregory Howard worked at Verizon as a NOC Transport Engineer from 2018 to 2020. His responsibilities included overseeing network operations and addressing transport-related issues. This position further developed his technical skills in network management and support.
Education and Technical Training
Gregory Howard's educational background includes studies at Sheldon Clark from 1975 to 1979. He also attended the United States Air Force technical training school at Barksdale A.F.B., where he achieved proficiency in Flight Instruments in 1981. Additionally, he completed a certification in Avionics at Chanute A.F.B. from 1979 to 1980 and pursued various technical courses at Nortel Networks from 1984 to 2007, focusing on Telecommunications, Data, and Optical Transport.
Customer Service and Technical Support Skills
Gregory Howard possesses a strong background in customer service, with a focus on enhancing customer experience through technical support. He is skilled in providing assistance via multiple communication channels, including remote access, instant messaging, email, and telephone. His experience includes software and hardware troubleshooting for desktop and laptop computers, as well as setting up and troubleshooting network hardware.