Hector Ramirez
About Hector Ramirez
Hector Ramirez serves as the Service Delivery Sub Director at American Tower, a position he has held since 2019. With extensive experience in service delivery and project management across various companies, he has managed significant budgets and teams throughout Latin America and Canada.
Work at American Tower
Hector Ramirez serves as the Service Delivery Sub-Director at American Tower since 2019. In this role, he oversees service delivery operations, ensuring that client service objectives are met effectively. His responsibilities include managing high-impact teams and implementing strategies that align with the company's goals. Ramirez's leadership contributes to the overall efficiency and customer satisfaction within the organization.
Previous Experience at PwC México
Before joining American Tower, Hector Ramirez worked at PwC México as an IT Senior Service Manager from 2017 to 2019. In this position, he was responsible for overseeing IT service management processes, enhancing service delivery, and ensuring alignment with client expectations. His experience at PwC helped him develop strong skills in managing IT services in a competitive environment.
Career at Ericsson
Hector Ramirez has a significant history with Ericsson, where he held various roles from 1996 to 2008. His positions included Integrations Manager, Customer Interaction Center Manager, and Service Delivery Manager. During his tenure, he managed project services across multiple countries and implemented global service processes tailored for the Latin American region. His work focused on improving customer satisfaction and operational efficiency.
Education and Expertise
Hector Ramirez earned his degree in Electronics and Communications Engineering from Instituto Politécnico Nacional, where he studied from 1991 to 1996. He also completed a diploma in Telecommunications at the Ericsson Telecomm Institute. His educational background, combined with extensive experience in service delivery and management, has equipped him with the skills necessary to negotiate and manage Service Level Agreements (SLAs) for Fortune 500 companies.
Management of High-Impact Teams
Throughout his career, Hector Ramirez has demonstrated expertise in managing high-impact, multifunctional teams. He has successfully led teams to achieve client service objectives while focusing on cost reduction and developing improvement plans. His strategic vision and leadership skills have contributed to enhanced customer satisfaction and retention, ultimately leading to increased revenue for the organizations he has worked with.