Jessica Gallegos
About Jessica Gallegos
Jessica Gallegos is an Incident Manager with a background in communications and electronics. She has worked for several telecommunications companies, including AT&T and American Tower, and holds a degree from Instituto Politécnico Nacional.
Work at American Tower
Jessica Gallegos has been serving as an Incident Manager at American Tower since 2021. In this role, she is responsible for managing incidents related to telecommunications infrastructure. Her position involves coordinating responses to incidents, ensuring minimal disruption to services, and implementing solutions to prevent future occurrences. Her experience in the telecommunications sector contributes to her effectiveness in this role.
Previous Experience at AT&T
Before joining American Tower, Jessica worked at AT&T as an Incident Manager from 2019 to 2021. In this capacity, she managed incidents and ensured that service levels were maintained. Prior to that, she served as an Ingeniero NOC Front Office Wireless at AT&T from 2017 to 2019, where she was involved in network operations and support for wireless services.
Education and Expertise
Jessica Gallegos studied at Instituto Politécnico Nacional, where she earned a degree in Ingeniería en comunicaciones y electrónica from 2011 to 2015. This educational background provided her with foundational knowledge in telecommunications and electronics, which supports her professional roles in incident management and network operations.
Career at Telcel
Jessica began her career at Telcel, where she held two positions. She worked as an Analista de Ingr. de Implantación de Proyectos de Transmisión from 2016 to 2017, focusing on project implementation in transmission systems. Additionally, she served as an Analista de Ingr. de Planeación de Controladores RAN for three months in 2016, contributing to the planning of RAN controllers.
Early Career at VÁNUME
Jessica's early career included a position at VÁNUME as an ING. NOC from 2015 to 2016. In this role, she was involved in network operations center activities, gaining experience in monitoring and managing network performance.