Jeyson Hernandez Latorre
About Jeyson Hernandez Latorre
Jeyson Hernandez Latorre is an IT Analyst for Latin America at American Tower, where he has worked since 2013. He has previous experience at Microsoft, Alpina, and Porvenir, and has studied at Cisco Networking Academy.
Work at American Tower
Jeyson Hernandez Latorre has been employed at American Tower since 2013. He holds the position of IT Analyst for the Latin America region. His role involves managing and supporting IT systems and infrastructure to ensure operational efficiency across the region. Over the course of his tenure, he has contributed to various projects aimed at enhancing technology integration and service delivery.
Previous Experience in IT and Customer Service
Before joining American Tower, Jeyson Hernandez Latorre worked in several positions that enhanced his expertise in IT and customer service. He served as a Customer Service Specialist at Microsoft for eight months in 2006-2007, where he gained experience in client support. From 2007 to 2011, he worked as an Engineer of Support at Porvenir in Bogotá, Colombia, focusing on technical support and system maintenance. He also held the position of Analyst at Alpina for one year in 2011-2012, where he was involved in customer service operations.
Education and Training in Networking
Jeyson Hernandez Latorre pursued his education at Cisco Networking Academy from 2010 to 2011, where he completed a one-year program focused on networking technologies. This training provided him with foundational knowledge and skills in IT networking, which he has applied throughout his career. He also attended Fundación Universitaria Los Libertadores in 2012, although the duration of his studies there was less than a month.
Background in Customer Service and Support
Jeyson Hernandez Latorre has a strong background in customer service and technical support. His early career at Microsoft allowed him to develop skills in client interaction and problem resolution. His subsequent roles at Porvenir and Alpina further solidified his experience in managing customer inquiries and providing technical assistance, contributing to his overall proficiency in IT support.