Ken Reyes
About Ken Reyes
Ken Reyes is a Salesforce Business Analyst with extensive experience in Salesforce administration and business analysis. He has held various roles in notable companies, including Bright Horizons and RSA, and currently works at American Tower.
Work at American Tower
Ken Reyes has been employed at American Tower as a Salesforce Business Analyst since 2019. His role involves leveraging Salesforce tools to enhance business processes and improve operational efficiency. Located in Woburn, MA, he contributes to the company's objectives by applying his extensive knowledge of Salesforce platforms.
Previous Experience in Salesforce Administration
Prior to his current position, Ken Reyes worked as a Salesforce Administrator and Business Analyst Consultant at Ping Identity from 2012 to 2013. He also held the position of Principal Business Analyst and Salesforce.com Administrator at RSA, The Security Division of EMC, from 2013 to 2014. His experience in Salesforce spans multiple roles, showcasing his expertise in managing Salesforce environments.
Background in Business Systems Analysis
Ken Reyes has a robust background in business systems analysis, having worked at Progress Software in various capacities from 1994 to 2011. His roles included Senior Business Systems Analyst, Principal Business Systems Analyst, and International Customer Service Team Leader. This extensive experience provided him with a solid foundation in business operations and customer service.
Education and Expertise
Ken Reyes studied International Business at San Jose State University, where he earned a B.S. degree from 1984 to 1987. He also participated in an International Business Study Abroad program at Københavns Universitet - University of Copenhagen from 1985 to 1986. His education complements his professional expertise in Salesforce Sales Cloud and Experience Cloud.
Certifications and Skills
Ken Reyes holds several certifications, including Salesforce.com Administrator, Advanced Administrator, and Platform App Builder. He is skilled in using DataLoader for data management and migration tasks, as well as Visio and MS Office for business analysis and project management. His technical skills enhance his effectiveness in his current and previous roles.