Kristina Kennard, MBA
About Kristina Kennard, MBA
Kristina Kennard, MBA, serves as the Supervisor of Lease Administration Land at American Tower, where she manages customer relations and optimizes financial reporting processes. With a background in operations management and corporate training, she has a strong focus on data integrity and customer service.
Work at American Tower
Kristina Kennard has served as Supervisor Lease Administration Land at American Tower since 2017. In this role, she manages customer inquiries by overseeing the customer relations contact and issue database, ensuring that all inquiries are tracked and resolved effectively. Her responsibilities include providing ledger recommendations for customer accounts based on historical findings, which aids in enhancing financial decision-making. Kristina collaborates with internal teams to optimize cross-functional processes, particularly focusing on improving customer service in financial reporting.
Education and Expertise
Kristina Kennard holds a Master of Business Administration (MBA) from North Carolina State University, where she studied from 2015 to 2017. Prior to that, she earned a Bachelor’s Degree in Computer Information Systems and Security from Limestone College, completing her studies from 2010 to 2012. Her educational background equips her with a strong foundation in both business management and technology, contributing to her expertise in lease administration and customer relations.
Background in Real Estate Operations
Before joining American Tower, Kristina worked for Keller Williams Realty as an Operations Manager from 2006 to 2016 in Raleigh, North Carolina. During her decade-long tenure, she gained extensive experience in real estate operations and corporate training. She was recognized regionally for her competence as a corporate trainer, where she provided training on the utilization and application of company decision software and processes.
Project Management Experience
Kristina managed a 7-member team through a financial data migration project, ensuring data integrity and reliable reporting. This experience highlights her project management skills and her ability to lead teams effectively. Her focus on maintaining data accuracy and reliability is crucial in her current role, where financial reporting is a key component of customer service.