Lois Birungi
About Lois Birungi
Lois Birungi is a Service Delivery Manager at American Tower, where she has worked since 2014. She holds a Master of Business Administration from Heriot-Watt University Malaysia and a Bachelor of Science from Makerere University.
Current Role as Service Delivery Manager
Lois Birungi has been serving as a Service Delivery Manager at American Tower since 2014. In this role, she is responsible for overseeing service delivery operations, ensuring that client needs are met efficiently and effectively. Her extensive experience in network operations and management contributes to her ability to lead teams and optimize service processes.
Previous Experience at American Tower
Lois Birungi previously worked at American Tower as a Network Operations Center (NOC) Manager from 2012 to 2014. During her tenure, she managed the NOC team, focusing on maintaining network performance and reliability. This position laid the groundwork for her current role in service delivery management.
Educational Background
Lois Birungi earned a Master of Business Administration from Heriot-Watt University Malaysia, completing her studies from 2012 to 2015. Prior to this, she obtained a Bachelor of Science degree from Makerere University, where she studied from 2002 to 2006. Her educational background provides her with a strong foundation in business and technical knowledge.
Experience in Telecommunications
Before joining American Tower, Lois Birungi worked as a Core Network Planning Engineer at Zain from 2007 to 2010. She then transitioned to Nokia, where she served as a NOC Manager from 2010 to 2012. These roles equipped her with significant expertise in network planning and operations within the telecommunications sector.