Luiz Lucena
About Luiz Lucena
Luiz Lucena is a System Administrator with extensive experience in network infrastructure and IT service management. He has worked at American Tower since 2019 and previously held roles at Oracle and American Tower in various capacities.
Work at American Tower
Luiz Lucena has held multiple roles at American Tower, starting as a Service Desk Analyst from 2011 to 2014. He then transitioned to the position of Sr Analyst Custom Apps Support, where he worked from 2014 to 2019. Since 2019, he has served as a System Administrator, focusing on system upgrades, updates, and patches for the ServiceNow platform. His responsibilities include managing orchestration with Active Directory and overseeing the password manager system.
Education and Expertise
Luiz studied Information Technology at Faculdade de Tecnologia de Praia Grande - FATEC PG from 2006 to 2010, completing a four-year college program. He holds an ITIL certification, which reflects his expertise in IT service management. His technical skills include extensive experience with network infrastructure components such as DNS, DHCP, firewalls, proxies, and routers. He specializes in remote administration and support, particularly within Microsoft environments.
Background
Before joining American Tower, Luiz worked at Oracle as a Service Desk Analyst for five months in 2011. His career at American Tower began in 2011, where he initially contributed as a Service Desk Analyst before advancing to more specialized roles. His experience spans over a decade in IT, with a focus on system administration and support.
Achievements
During his tenure at American Tower, Luiz implemented improvements in the service catalog and configuration management database (CMDB). He serves as a Subject Matter Expert (SME) for various tools, including ServiceNow, LogMeIn, BoldChat, and LanSweeper. His expertise in managing Windows Server environments, specifically versions 2003 and 2008, contributes to the efficiency and reliability of IT services.