Matthew Novak
About Matthew Novak
Matthew Novak is a NOC Technician I at American Tower, where he has worked since 2016. He has a background in sales and management, with previous roles at Best Buy, Walmart, and Verizon Wireless, and holds an Associate's Degree in Network Systems Administration from ITT Technical Institute-Cary.
Work at American Tower
Matthew Novak has been employed at American Tower as a NOC Technician I since 2016. In this role, he is responsible for incident management support within the Network Operation Center. His duties include utilizing a network management system to detect alarms, complete trouble tickets, and ensure proper documentation and escalation of issues. Matthew applies a sense of urgency and prioritization in gathering and organizing relevant information to maintain efficient network operations.
Previous Experience in Retail Management
Before joining American Tower, Matthew Novak worked in various retail positions. He served as an Assistant Manager at Walmart from 2000 to 2006 for six years. Following this role, he worked as a Sales Consultant at Verizon Wireless from 2006 to 2012 for six years. His experience in these positions contributed to his skills in customer service and team management.
Sales Experience at Best Buy
Matthew Novak worked as a Sales Consultant at Best Buy from 2013 to 2018 for five years in the Raleigh-Durham, North Carolina area. In this capacity, he developed strong communication skills and a customer-focused approach, which are essential in both retail and technical environments.
Education and Expertise
Matthew Novak studied at ITT Technical Institute-Cary, where he focused on Network Systems Administration. He achieved an Associate's Degree from 2012 to 2014. This educational background has equipped him with the technical knowledge necessary for his role in network operations.
Incident Management Support
In his current role at American Tower, Matthew Novak is involved in incident management support for the Network Operation Center. He focuses on effective communication and the escalation of alarms, ensuring that network issues are addressed promptly and efficiently.