Melissa Douglas
About Melissa Douglas
Melissa Douglas is a NOC Technician and Data Analyst with over a decade of experience in the telecommunications field. She has worked at Cisco and Connexion Technologies before joining American Tower in São Paulo, Brazil.
Work at American Tower
Melissa Douglas has been employed at American Tower since 2014. In her role as a NOC Technician and Data Analyst, she has contributed to the company's operations in São Paulo, Brazil. Her responsibilities include monitoring network performance and analyzing data to ensure optimal service delivery. Over her tenure of 10 years, she has gained extensive experience in network operations and data analysis.
Previous Experience at Cisco
Prior to her current position, Melissa Douglas worked at Cisco as a Technical Support Specialist from 2012 to 2014. During her time in Morrisville, North Carolina, she provided technical assistance and support to customers, helping to resolve issues related to Cisco products and services. This role enhanced her technical skills and customer service capabilities.
Experience at Connexion Technologies
Before joining Cisco, Melissa Douglas served as a Provisioning 1 Coordinator and Auditor at Connexion Technologies from 2010 to 2012. In Cary, North Carolina, she was responsible for coordinating provisioning processes and conducting audits to ensure compliance with company standards. This position helped her develop strong organizational and analytical skills.
Education and Expertise
While specific educational details are not provided, Melissa Douglas's professional roles indicate a strong background in technical support, network operations, and data analysis. Her expertise is reflected in her ability to manage complex technical issues and analyze data effectively in her current and previous positions.