N. Sonhouse
About N. Sonhouse
N. Sonhouse is a Network Operations Center Admin at American Tower, where he has worked since 2012. He has over 10 years of experience in technology, specializing in network operations and technical support for various vendors.
Work at American Tower
N. Sonhouse has been employed at American Tower since 2012, serving as a Network Operations Center Admin. In this role, he has been instrumental in managing network operations, focusing on monitoring and troubleshooting faults, alarms, and system performance. He contributed significantly to the delivery of T1 circuit rollouts to over 300 Distributed Antenna Systems sites, completing this project three months ahead of schedule. His responsibilities include providing technical support and troubleshooting for various vendors and technologies.
Education and Expertise
N. Sonhouse studied at North Carolina Central University, where he majored in Computer Science from 2008 to 2011. He further enhanced his skills by attending The Coding Boot Camp at UNC-Chapel Hill. With over 10 years of experience in technology, he has developed expertise in network operations, particularly in monitoring and troubleshooting systems.
Background in Technology
Prior to his tenure at American Tower, N. Sonhouse worked at AT&T as an Enterprise Data Help Desk Manager from 2004 to 2007. He also held the position of Pharmacy Automation Analyst at Parata Systems from 2007 to 2008. These roles provided him with a solid foundation in technical support and operations management.
Technical Support and Vendor Management
In his current role, N. Sonhouse is responsible for providing technical support and troubleshooting for a variety of vendors and technologies. His experience includes working with CommScope ION, TE Connectivity, Corning Mobile Access, and Cisco. He facilitates communication with upper management and clients through regular meetings, reporting, ticketing, and conference calls.