Paul Parsons
About Paul Parsons
Paul Parsons is a Supervisor at American Tower in North Carolina, where he has worked since 2018. He has extensive experience in software delivery and network management, having held various roles at Nortel over two decades.
Current Role at American Tower
Paul Parsons has been serving as a Supervisor at American Tower since 2018. In this role, he operates out of North Carolina, United States. His responsibilities include ensuring that Transactional Service Agreements are accurately established to meet various requirements, including operational, financial, and quality standards. He actively seeks opportunities to exceed Service Level Agreements, which contributes to improving Net Cash.
Previous Experience at Nortel
Paul Parsons has extensive experience at Nortel, where he held multiple positions over several years. He worked as a Program Manager for Global Software Delivery from 2007 to 2009, and as a Network Support Engineer from 1999 to 2000. His tenure at Nortel also included roles as a Software Production Engineer, Sr. Software Application Specialist, and Product Support Engineer SME. He managed a Global Software Services Support Team across various international locations, including India and Ottawa.
Educational Background
Paul Parsons studied Computer Science at North Carolina Agricultural & Technical State University, where he earned a Bachelor of Science degree from 1983 to 1987. He also attended Wake Technical Community College, furthering his education in relevant fields.
Key Contributions and Achievements
During his career, Paul Parsons maintained a 99% availability of Global Software Distribution toolsets while fulfilling all TSA agreements. He collaborated with Finance Prime to ensure that recovery mechanisms and processes were effectively implemented to meet or exceed budget performance metrics. His focus on operational excellence has been a consistent theme throughout his professional journey.