Rafael Oliveira
About Rafael Oliveira
Rafael Oliveira is an Application and Support Coordinator with extensive experience in telecommunications and engineering. He has held various roles in prominent companies, including Ericsson and General Motors, and has a strong background in negotiation, communication, and team leadership.
Current Role at American Tower
Rafael Oliveira has been serving as the Application and Support Coordinator at American Tower since 2021. In this role, he leads a team that provides business application support services specifically for Fiber operations in the FTTh segment. He is responsible for overseeing incident resolution from ticket opening to effective correction in production. Additionally, he prepares dashboards and reports to present team performance to the IT Board and customers, ensuring clear communication and transparency in operations.
Previous Experience at Ericsson
Rafael Oliveira worked at Ericsson in two capacities. He began as an Engineering Trainee in 2004, where he gained foundational experience over a four-month period. He later returned to Ericsson as an Experienced Services Engineer from 2005 to 2011, where he spent six years developing his skills in the telecommunications sector. His time at Ericsson contributed significantly to his technical expertise and understanding of service engineering.
Professional Background in Telecommunications
Rafael has a diverse background in telecommunications, having worked with several major companies. He served as a Technology Product Specialist at Huawei Technologies for two months in 2018, and as a Sr. Systems Engineer - Data Analyst - IoT at General Motors from 2019 to 2021. He also worked at Dialogic as a Professional Services Engineer for five years, from 2011 to 2016, and at RemOpt as a Network Services Engineer - Consultant from 2017 to 2018. His roles have involved significant responsibilities and contributions to various projects.
Education and Expertise
Rafael Oliveira holds a Bachelor of Engineering (B.E.) in Telecommunications Engineering from Instituto Nacional de Telecomunicações - Inatel, which he completed from 2000 to 2004. He furthered his education by obtaining a Master of Business Administration (MBA) in IoT - Internet of Things from Universidade de São Paulo, studying from 2019 to 2020. His educational background provides a solid foundation for his roles in technology and telecommunications.
International Experience
Rafael has gained significant international experience through expatriation to various countries, including South Africa, Argentina, Mexico, Peru, and Honduras. This exposure has enhanced his adaptability and communication skills, allowing him to effectively navigate different cultural and professional environments. His ability to negotiate and communicate effectively has been a key asset throughout his career.