Richard Stewart
About Richard Stewart
Richard Stewart serves as a Quality Analyst for Installation Services at American Tower, where he has worked since 2017. He specializes in enhancing customer experience through precise project data and collaborates with various teams to ensure accuracy in asset information.
Work at American Tower
Richard Stewart has been employed at American Tower since 2014. He currently serves as a Quality Analyst in Installation Services, a position he has held since 2017 in Woburn, MA. In this role, he coordinates with the Account Project Manager and Asset Integrity Team to resolve discrepancies in leases and installed equipment. He collaborates with the Engineering department to address missing documents related to asset information. His work focuses on enhancing customer experience by providing accurate and timely project data.
Previous Role at American Tower
Before his current role, Richard Stewart worked as a Project Specialist at American Tower from 2014 to 2017. During this time, he contributed to various projects and initiatives, focusing on delivering project data that meets customer needs. His experience in this position laid the groundwork for his current responsibilities in quality analysis and project coordination.
Education and Expertise
Richard Stewart graduated from North Reading High School, earning his High School Diploma. He furthered his education at Salem State University, where he studied Business Management and obtained a Bachelor of Science Degree from 2008 to 2011. His educational background supports his expertise in project management and quality analysis within the telecommunications sector.
Collaboration and Training Initiatives
In his current role, Richard Stewart works closely with the Network Operations team to identify training opportunities based on site data needs. His collaboration with various departments ensures that the quality of project data meets operational standards and enhances overall customer satisfaction. He plays a key role in validating the accuracy and completeness of the customer equipment database.