Robert Hodgkins
About Robert Hodgkins
Robert Hodgkins is a Senior Salesforce Administrator at American Tower, where he has worked since 2019. He previously held positions as a Business Systems Analyst and Senior IT Software Engineer at Progress Software and has experience in improving automation and standardizing processes in various roles.
Work at American Tower
Robert Hodgkins has served as a Senior Salesforce Administrator at American Tower since 2019. In this role, he is responsible for creating Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) as part of the Salesforce solution design process. His commitment to meeting critical deadlines is evident as he has worked through weekends and holidays to ensure timely adjustments, such as implementing new pricing in the system for a January 1 deliverable.
Previous Experience at Progress Software
Prior to his current position, Hodgkins worked at Progress Software from 2008 to 2017. He held the roles of Senior IT Software Engineer and Business Systems Analyst, contributing to the enhancement of the pricing engine module. He identified areas for improvement and collaborated with development teams to enhance automation capabilities. Additionally, he played a key role in analyzing and improving cloud order processes, utilizing Visio diagramming to streamline manual steps and recommend automation.
Experience at Other Companies
Hodgkins has also worked at Polartec as a Business Systems Analyst for eight months in 2019, where he focused on system analysis. Following that, he spent two years at Incapsulate as a Business Systems Analyst from 2017 to 2019. In this position, he worked closely with product management and development teams to standardize product offerings, which improved the contract review process and enhanced order processing scalability.
Education and Expertise
Robert Hodgkins earned a Bachelor of Science Degree in Management from Bentley University, where he studied Business Administration and Management. His educational background supports his expertise in business systems analysis and Salesforce administration, providing a solid foundation for his professional roles.