Sarah Hay
About Sarah Hay
Sarah Hay serves as the Director of Internal Communications at American Tower, where she leads communication strategies for the U.S. Tower division. With extensive experience in communications and marketing, she has held various roles at Citizens Bank and Fenton Communications, enhancing employee engagement through effective communication plans.
Current Role at American Tower
Sarah Hay serves as the Director of Internal Communications at American Tower, a position she has held since 2020. In this role, she leads internal communication efforts for the U.S. Tower division, which is the largest division within the company. She develops, implements, and maintains high-impact employee communications that align with American Tower's strategic objectives. Her focus is on enhancing the employee experience through strategic and creative multi-year communications plans.
Previous Experience at Citizens Bank
Prior to her current role, Sarah Hay held various positions at Citizens Bank of Massachusetts. She worked as a Senior Administrative Assistant from 2002 to 2004, and later progressed to roles such as Vice President, Communications Manager II from 2013 to 2014, and Vice President, Internal Communications Manager III from 2014 to 2015. Additionally, she served as Vice President and Internal Communications Manager from 2007 to 2010, and as Vice President, Colleague Experience Manager from 2011 to 2012. Her extensive tenure at Citizens Bank contributed to her expertise in communications and employee engagement.
Education and Expertise
Sarah Hay earned her Bachelor of Arts in American Studies from Colby College, completing her studies from 1997 to 2001. She furthered her education at The George Washington University, where she obtained a Master of Arts in Media and Public Affairs from 2004 to 2006. Her academic background provides a strong foundation for her work in communications, enabling her to develop effective strategies for employee and management communications.
Early Career and Internships
Sarah Hay began her career with a communications internship at the Campaign for America's Future in 2004. Following this experience, she worked as an Account Executive at Fenton Communications from 2005 to 2007. These early roles helped her build a solid understanding of communications strategies, which she later applied in her positions at Citizens Bank and American Tower.
Leadership and Communication Strategy
In her role at American Tower, Sarah Hay holds a highly-visible, cross-functional leadership position. She provides expertise across a broad range of employee, management, and business communications programs. Her leadership in internal communications is crucial for supporting American Tower's strategic initiatives and fostering a positive employee experience.