Shannon Pope
About Shannon Pope
Shannon Pope serves as the Operations Site Lead at American Tower, bringing extensive experience in server installations and IT hardware troubleshooting. With a background that includes roles at Ericsson, Amazon, and Trace3, Pope is skilled in managing data center operations and has expertise in cloud environments.
Current Role at American Tower
Shannon Pope serves as the Operations Site Lead at American Tower, a position held since 2019. Based in the Washington DC-Baltimore area, Shannon is responsible for overseeing operations at multiple sites. This role includes providing support during high-priority issues or events, ensuring that operational standards are maintained across the organization.
Previous Experience at Ericsson
Prior to joining American Tower, Shannon worked at Ericsson from 2001 to 2015, serving as Switch Lead and Field Services Lead for 14 years. In this capacity, Shannon was involved in various aspects of telecommunications operations, gaining extensive experience in server installations, rebuilds, and monitoring across multiple hardware brands.
Experience at Amazon and Trace3
Shannon held the position of Data Center Technician 3 at Amazon from 2016 to 2019, where responsibilities included managing data center operations. Additionally, Shannon worked briefly at Trace3 as a Data Center Technician III in 2019 for five months, further enhancing technical skills and operational knowledge in data center environments.
Technical Skills and Certifications
Shannon possesses a strong skill set in server hardware troubleshooting, with proficiency in equipment from Cisco, Juniper, and Broadcom. Shannon is also certified as a sUAS 107 Pilot, indicating expertise in operating small unmanned aircraft systems. Knowledge extends to IT hardware concepts, networking protocols, and cloud environments, including EC2, AWS, and S3.
Expertise in Networking and Cabling Standards
Shannon has in-depth knowledge of networking protocols, including the OSI model, and is experienced in copper and fiber optic testing. This expertise covers cabling standards for both single mode and multimode fiber, ensuring effective communication and data transfer within network infrastructures.